This video post is part of Sullivision on NRN.com, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.
Recent industry research shows that shaving two seconds from every drive-thru customer’s wait time can generate an additional $12,000 in monthly sales, simply because of improved to efficiency and subsequent volume.
In this video breakdown, I share the six key essentials necessary to accelerate drive-thru delivery and throughput, from a two-handed delivery to making sure everything is being measured. The tips are based on my work with more than 50 well-known quick-service restaurant brands. I encourage you to show this video to any restaurant drive-thru team right before a busy shift and make “just-in-time” training a reality for your crew.
Jim Sullivan is chief executive and founder of Sullivision.com, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, American Express and Walt Disney Company. More information on Sullivision and its products and services can be found at Sullivision.com.
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