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Video: The cost of employee turnoverThe latest video: The cost of employee turnover

Focus on actions, not merely words, NRN contributor Jim Sullivan says.

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Jim Sullivan is CEO of Sullivision.com, a resource for the industry providing tips and insight into training and optimizing staff.


Since 2001, Sullivision.com has designed leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Our online store features books, DVDs, audios and elearning training programs for foodservice managers, franchisees and multiunit leaders. Companies that use our products or services include the Walt Disney Company, Starbucks, McDonald’s, Panera Bread, Applebee’s, Chipotle, Chick-Fil-A, Subway, Papa Johns, P.F. Chang’s, Olive Garden, KFC, Pizza Hut, Red Lobster, Heineken USA, Hershey, Coca-Cola and American Express.


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