The following is Kruse Company president Nancy Kruse’s response to NRN senior food editor Bret Thorn’s take on online petitioners. You ask a good question, Bret. Whether these digital gadflies are a boon or a bane to restaurant marketers, they're not going away. Emboldened by the ease of making their voices heard and empowered by the responses they provoke, their numbers will continue to grow. And because of the fundamental importance of the food industry in general and ...

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