Operations director, Dunkin’ Brands Treadwell has successfully implemented the 300-restaurant "GAP" initiative to enhance the Dunkin' Donuts restaurant culture by focusing on people, improving speed, adding equipment with modified layouts and leveraging technology. While a sales-growth goal was set at 66-percent greater than non-GAP locations, after implementation, GAP locations exceeded the forecast and saw sales rise nearly 75 percent. The Northeast-centered ...
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