Even as some restaurant brands broke their most forward-looking marketing campaigns in the digital and mobile space in 2012, several of the industry’s largest chains proved the enduring power of television advertising as an effective medium. Here's a look at some of the year’s top campaigns, from Burger King, Taco Bell, Krispy Kreme, KFC and Olive Garden.
Burger King’s ‘exciting’ commercials
When Burger King launched its overhauled menu in April, the Miami-based chain sought to make a big splash with new television commercials developed around a tagline, “Exciting things are happening at Burger King.” But assuming that viewers would not take the slogan at face value from the spots’ fictional manager, Burger King enlisted celebrity endorsers, including soccer star David Beckham, comedian Jay Leno and Aerosmith front man Steven Tyler. Actresses Salma Hayek and Sofia Vergara starred in Spanish-language versions. While famous spokespeople drive up the costs for ad campaigns, they appeared to pay dividends for Burger King, whose same-store sales rose all year.
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A better Taco Bell
Similarly, Taco Bell’s use of celebrity chef Lorena Garcia solidified the culinary bona fides of its Cantina Bell menu of upscale burritos and burrito bowls. The items were introduced July 5 with commercials starring Garcia, the consulting who developed them using higher-quality beans, meat, pico de gallo and guacamole. A report from consumer research firm YouGov BrandIndex found the items drove a significant increase in customers’ perceptions of Taco Bell’s food quality, narrowing the chain’s gap on that metric with competitor Chipotle Mexican Grill. Taco Bell improved its same-store sales in 2012 by promoting Cantina Bell and its Doritos Locos Tacos.
Krispy Kreme’s ‘hot’ app
For decades Krispy Kreme Doughnuts leveraged its “hot now” sign in all of its stores to signal that its just-made doughnuts were at the peak of freshness. But at the very end of 2011, the chain put that functionality into a geofenced smart-phone app that, every time the sign was turned on at a Krispy Kreme location, sent an alert to any Hot Light app user whose smart phone indicated the person was within a few miles of the store. More than 200,000 people downloaded the app by the end of the year, which also enabled Krispy Kreme to serve up targeted banner ads for specific deals or doughnuts.
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KFC ‘grows up’
The launch of KFC’s snack-sized Original Recipe Bites incorporated a little bit of everything: an on-trend menu item sold in an aggressive meal deal for $3.99, humorous commercials, a branded entertainment Web series, and a “Free Rent for a Year” sweepstakes. The theme of Millennials struggling to gain financial independence and moving back in with their parents tied together TV spots for the menu item and the “Growing Up and Getting Out” series of five webisodes. The immature Millennial of the commercials convinces his landlord parents that Original Recipe Bites are more grown up than nuggets, while the protagonist of the Web series seeks to move out of his folks’ house once again.
Olive Garden’s twofer
Hoping to build some momentum behind a return to same-store sales growth, Olive Garden introduced the “Go Olive Garden” campaign with several menu updates in October, including lower-calorie options and the aggressive value offer, “Dinner Today & Tomorrow” for $12.95. The deal enabled customers to order two dinners, with one served at the table and the other wrapped up to take home, similar to the popular “Classic Pastas” two-for-one deal at Maggiano’s Little Italy. The focus on healthful dishes and value marked a departure from Olive Garden’s longstanding “When you’re here, you’re family” positioning toward a play for a younger core guest.
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