Looking to improve sales despite the poor economy, many restaurant companies are overhauling their training and development programs in a bid to boost employee productivity. From unveiling new Web-based and intranet programs to rolling out new training centers, operators across all segments are laboring to make employees as efficient as possible.“We need our employees to sell more and waste less, and they can only do that with confidence if they are taught how,” said Kat Cole, vice ...

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