Chick-fil-A, Panera Bread and Chipotle topped a list of limited-service restaurant chains with “excellent” customer satisfaction ratings for 2011, according to a survey by Sandelman & Associates. The San Clement, Calif.-based market research firm’s Quick-Track study found Chick-fil-A led the pack of limited-service chains with 500 or more U.S. units, with 63 percent of customers who had visited the brand in the past three months rating customer satisfaction as ...
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