Flexible service formats, which have been around for years, are drawing new attention, as restaurant operators seek to offer their guests more convenience. While fast casual, with its counter-ordering model, has gotten most of the attention in the past decade, such concepts as Russo’s New York Pizzeria, Mama Fu’s Asian and Wolfgang Puck Bistro have found that a “flex-casual” model works well for their customers. The flex-casual model offers counter service by day and ...
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