The KFC restaurant in Fuquay Varina, N.C., recently received a national customer service award from the mystery shopper firm Consumer Research Group. The restaurant is among the 82 owned by Luihn Food, a Morrisville, N.C.-based franchisee of Yum! Brands Inc. Luihn operates outlets of all of Yum’s concepts, including KFC, Taco Bell, Pizza Hut, Long John Silver’s and A&W. The culture at Luihn is steeped in Yum’s “Customer Mania” philosophy, so the award was a great honor, but ...

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