Over the past year, restaurants have been plugging the holes in their operations to hang on to recession-weary customers, and according to the 2010 Leaky Bucket Study, they have begun to turn the tide.The overall industry “leak size,” which measures the percentage of customers who say they’re unlikely to return to a particular restaurant, fell from 36 percent in 2009 to 32 percent in 2010, erasing much of the jump from a 29-percent rate in 2008.But foodservice brands’ work is far from over. ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to the NRN Digital and Print access package, for only a small additional amount, you can get NRN All Access, which includes premium reports such as the annual NRN Top 200 data. Either way, we ask that you register now. We promise it will only take a few minutes!