GOAL: Make patrons with food allergies feel as welcome as other guests by offering them peace of mind and a pleasant experience. LuLu’s, a Gulf Shores, Ala., waterfront concept owned by Lucy Buffett, Jimmy’s sister, always has had an allergy program in place to accommodate food-sensitive guests. But as the team noticed their food-allergen customer base swelling over the years, they knew they needed to rethink their strategy to keep up with the demand. “Allergies ...
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