As Americans become more obsessed with convenience and saving time, many use drive-thrus more regularly and expect their orders to be filled quickly, accurately and with a smile. For their part, operators are stepping up efforts to exceed carborne customers’ expectations.With drive-thru transactions accounting for up to 66 percent of sales for those chains that have a lot of them, operators constantly strive to make the experience as good as it is for customers dining inside.Operators are ...

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