Hospitality is one of the most powerful sales drivers and customer retention tools in a restaurant’s toolkit, and a courteous, knowledgeable staff can create a lifetime customer out of a first-time visitor or ensure a return trip even when a meal doesn’t go smoothly. That’s the core philosophy at New York’s Union Square Hospitality Group, which runs the fine-dining Maialino, Eleven Madison Park and Gramercy Tavern, as well as the more casual Blue Smoke and the Shake ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now.We promise it will only take a few minutes!
Questions about your account or how to access content?