Subway has embarked on a major information systems upgrade and chief technology officer Thys Van Hout spoke with Nation’s Restaurant News about the leading sub chain’s use of business intelligence tools as part of that initiative. Van Hout since 2008 has served as CTO for Subway, the Milford, Conn.-based chain owned by Doctor’s Associates Inc., which, as of Aug. 11, franchised 34,952 restaurants worldwide, including 24,338 in the United States. Subway reported 2010 ...

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