Editor, NRN: I read with interest your story on franchisee succession planning, “Unclear exit strategies cloud chains’ outlooks,” Jan. 8. It is an under-appreciated business challenge and your coverage of it was thoughtful. Unfortunately, an aspect of it was misleading in the context of the story. First, the number of domestic KFC restaurants has been declining slowly but steadily for many years—it has nothing to do with the current remodeling program at KFC. Second, the ...
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