SAN CLEMENTE Calif. The In-N-Out Burger chain and sandwich concept Capriotti’s received top honors in a 2009 survey of customer satisfaction released this month by market-research firm Sandelman & Associates. The two chains were among a number of regional quick-service brands that continue to capture the highest customer satisfaction ratings among 140 brands monitored annually by the San Clemente, Calif.-based consulting group. This is In-N-Out’s second year at the top spot. ...
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