SEATTLE Starbucks has followed up Tuesday night’s systemwide refresher course on coffee-making with the posting of customer guarantees in every store. “Our Promise” appears like a hand-written notice on a chalkboard behind the service counter. “Your drink should be perfect every time," the sign reads. "If not, let us know and we’ll make it right.” Beneath the statement are the signatures of the unit’s baristas.Starbucks has not disclosed how much was lost in sales during the ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!
Questions about your account or how to access content?