Twisted Root founder's advice
During the Hot Concepts panel at the Multi-Unit Foodservice Operators conference Sept. 25, Jason Boso, founder of Dallas-based Twisted Root Burger Co., admitted he often follows his instincts at the seven-unit "better burger" chain.
In answering a question about social media, Boso conceded: "I listen to my customers, but not too much."
That wasn't the only incendiary part of the panel. Here's the stage: