Perhaps because they toil so far from the limelight, or because of their relatively small numbers, or because they are dismissively labeled as “middle management” by unenlightened investors, foodservice multi-unit managers have routinely and unfairly been under-served, over-told and under-taught. They’re expected to grow their people, performance and profits through pluck, luck, guile and nerve, but often without enough resources, training and clear direction from the ...

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