FORT WALTON BEACH Fla. Prior to deploying Restaurant Technology Inc.’s RTIconnect back-office software, 39-unit Arby’s franchisee Beavers Inc., based here, tried a variety of approaches to manage its far-flung operations, RTI indicated. “We were using spreadsheets. There was nothing connected to the home office. Everything was coming in on paper,” said Greg Thompson, Beavers Inc. vice president of operations. That reality didn’t mesh with his belief that “we needed to have instant ...

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