Kristin Burk had fond memories of eating at Wood Ranch BBQ & Grill restaurants while growing up in Southern California, so she was thrilled to land a job with the casual-dining chain three years ago as director of training and development. But she had her work cut out for her at the now 15-year-old, 11-unit company, based in Agoura Hills. Training was not formalized. Burk wrote employee handbooks on service and standardized training for new-store openings. Wood Ranch now has a management ...

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