Even as more casual-dining chains dress up their restaurants and menus to lure greater numbers of affluent customers, votes are still out as to whether the strategy works. While such chains as Ruby Tuesday, O’Charley’s, The Cheesecake Factory and Red Lobster remain committed to broadening their appeal beyond the lower-income guests that have been adversely affected by high gas prices and the subprime-mortgage crisis, some upscaling casual-dining operators still suffer from the ...
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