“The biggest misconception is that communication has ever occurred.”—AnonymousIt’s a common situation in any office or work environment: You communicate something—you think, quite clearly. The person with whom you’re communicating receives the information—they think, quite clearly. Neither one of you is right.The fact is, there is often a big gap between what is intended and received. The evolution of “communications” technology, namely e-mail and text messages, or SMS, is baiting us with ...

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