While visiting the Palm restaurant in Orlando, Fla., one Saturday night this year, John Bettin had a flashback to 30 years earlier, to the start of his career.The president and chief executive of the Palm Restaurant Group, Bettin was doing what he does at least 10 days a month–visiting one of the Palm’s 28 outlets to raise employee morale, trouble-shoot operations and probe customer satisfaction.But during the predinner service staff meeting when employees were introduced to their “special ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!