With more than $20 million in annual sales, the Dave & Buster’s restaurant just outside of San Jose, Calif., has always ranked among the top-grossing units in the Dallas-based chain. Some of the unit’s success can be attributed to its location in the Great Mall of Milpitas, which is accessible from two major freeways. In 2006, the restaurant accomplished not only the biggest increase in year-over-year sales and profitability, but it also recorded the lowest hourly and management turnover—76 ...
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