“In study after study, the No. 1 factor that foodservice employees cite relative to job satisfaction and voluntary tenure is being recognized and thanked by their supervisor; they rank higher pay or more money sixth on the list.”The next person you hear repeating that ridiculous statement at a seminar, in a book or during a training session must be called to task. Demand they cite their sources or document the findings. If they can’t, presume they sound like a manure salesman with a mouthful ...

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