It didn’t have the Tiger Woods scandal’s sex appeal or the corporate comeuppance of Toyota’s recall, but Domino’s Pizza’s mea culpa came at a time when Americans were getting attuned to and cynical of the public apology.While Domino’s never hurt anybody with its former recipe, the 8,886-unit pizza chain still felt compelled to reformulate its core product when consumers persisted that it “tasted like cardboard.”“We had a focus group web-cast to our team,” said Brandon Solano, vice president ...
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