Long-term employees offer an outstanding asset to a hospitality company, but the challenge of retaining those workers in a post-recessionary landscape has grown more intense, experts say. Orlando, Fla.-based Hard Rock International has such an asset in Rita Gilligan, who was hired among the first waitresses when the Hard Rock Café opened in London June 14, 1971, and remains a prime example of the benefits of tenure and retention. As Hard Rock celebrates its 40th anniversary, Gilligan, ...
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