The adage that “employees don’t quit jobs, they quit managers” proves itself time and again in exit interviews, said Christin Myers, director for reducing turnover at Creative Restaurant Solutions, an Exton, Pa.-based consulting firm.Founded 11 years ago by industry veteran Morreen Rukin Bayles, CRS has interviewed thousands of restaurant workers, managers and executives after they’ve voluntarily left a company. The firm looks for trends and issues and presents restaurant chains with reports ...

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