When two rival motorcycle gangs started fighting in a McDonald’s parking lot in Long Island one summer evening, then 19-year-old nighttime manager Paul Facella knew he had to do something. He told his employees to call the police right away if things got out of hand and went outside to speak to the gang leaders. Facella suggested they move to an empty lot across the street, and much to his surprise, they did. Where did he get the courage to face them? From his training and ...

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