In the aftermath of high-visibility foodborne illness outbreaks during the past 18 months, some restaurant chains are achieving enhanced food safety or improved crisis communications by leveraging technology that might not immediately come to mind for those purposes. The Web-based Instill Quality & Compliance Management system being used by the Subway chain’s Independent Purchasing Cooperative, or IPC, is one such technology, as is the GroupCast LLC voice-messaging tool being used ...
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