By Roger B. Skillman, who is managing director of Delray Beach, Fla.-based Bettersafe Company LLC, a training, testing, publishing and professional development firm that provides solutions in responsible food and beverage service.Let’s face it: Today’s dining public is more knowledgeable than ever before. Television shows, magazine articles, websites and newspaper reviews have brought food to the forefront of American life. It is now commonplace to hear customers extol the virtues of their ...

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