“Operational Excellence” was the topic illuminated by a roundtable of veteran foodservice executives recently in Los Angeles. The expert session on restaurant operations, sponsored by the Colgate-Palmolive Co., was moderated by Nation’s Restaurant News columnist Jim Sullivan, president of Sullivision. Participating in the panel were Jose Cofino, president and chief operating officer of Adir Restaurants, a Pollo Campero franchisee; Deb Fratrik, chief operating officer ...

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