ATLANTA —Employing a tactic that peers nationwide could readily borrow, an IHOP franchisee here has dramatically reduced worker turnover by using anonymous online surveys to find out what newly hired employees are thinking. “It’s as if you were a fly on a wall, getting a look at a new employee’s life,” said Joe Scripture, president of Southern Restaurant Management, an 11-unit IHOP group he operates with partner Jose Rodriguez in the ...

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