As vice president and national ombudsman for McDonald’s USA, Ron Hawkins’ job is to resolve issues with franchisees and employees before they blow up into conflicts that draw in senior leadership or lawyers. So far he’s been pretty successful at it. Less than 1 percent of the cases that come to him advance to the top executives at Oak Brook, Ill.-based McDonald’s Corp., and in the past five years, not a single case has slipped out of his office and into a courtroom. Hawkins, ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!