Generation Y will account for about 70 million full-time U.S. workers in 2012, estimates Gilbert Melott, a former restaurant human resources executive and founder of, an online leadership forum based in Chicago. On the tail end of that wave will be those youths landing their first hourly jobs, but on the front end are young adults who have already moved into management. Operators need to adapt their approaches for developing this generation, and that means ...

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