We design and deliver multiunit leadership development workshops for the top 100 foodservice companies around the globe. In these interactive programs with area managers and multiunit franchisees, we share fresh research, best practices and common stumbling blocks related to 21st century leadership.One skill that multiunit managers, or MUMs, routinely identify as the most challenging is how to properly assess and improve the leadership of unit managers. An imbalance of leadership at the unit ...

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