In an industry beset chronically by high rates of worker turnover and criticisms of service, knowing how to pick the best job candidate remains a skill that is rarely taught to managers, according to chain veteran-turned-independent operator Phil Martin. “Our biggest challenge when I was in the corporate world was training managers how to hire,” said Martin, who made the switch to ownership of Mainstreet Grill in Deland, Fla., two years ago. When it comes to staff hiring skills, ...

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