Editor, NRN: It is rare for me to be moved to write regarding an article, but your cover story, “Unclear exit strategies cloud chains’ outlooks,” Jan. 8, hits at what I believe is the biggest obstacle facing franchising. We are at a generational crossroads as most long-term operators look to transition themselves into retirement and convert their businesses to new full-time leadership. I have seen the situation develop, over the last few years, as both a franchisee and franchisor. The issue ...

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