I recently had lunch with Tim Kirkland, author of the best-selling book “The Renegade Server” (2009, Indian Creek Press, $19.95). If you haven’t read the book — a 21st century treatise on how to motivate, inspire and direct iPod generation waitstaff to better serve and sell — I highly recommend it. Our conversation centered not on servers, but on the current state of — and frustrating lack of progress in — foodservice training. In the last ...
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