SCOTTSDALE, ARIZ. —Operators at the Restaurant Leadership Conference here this month addressed issues ranging from effective methods for culinary innovation to the marketing merits of Wi-Fi services to the changing ambitions of immigrants who currently make up the industry’s back-of-the-house backbone. Several hundred franchisor and franchisee executives at the annual RLC event heard wide-ranging viewpoints from authors and experts who spoke to the conference theme, “The ...

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