When a company is in its infancy, its founder may find it easy to impart the same values to everyone. As the concept reaches, say, 80 franchised units in seven states, with another eight to 10 stores expected to open by December, it becomes much more difficult for the founder to directly influence the employees at every location. John Scardapane anticipated that problem after launching Saladworks in Philadelphia in 1986. As the fast-casual salad chain began growing, ...

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