ITHACA N.Y. —A recent study from the Cornell Center for Hospitality Research finds that creating an environment of supportive co-workers is a key ingredient for maintaining guest-oriented servers. The study, which surveyed 324 service employees and 271 guests at 25 Midwestern restaurants, found that three factors—clear standards, management support and co-worker support—contributed to excellent customer service. —A recent study from the Cornell Center for ...

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