How hospitality employees perceive a manager’s integrity can affect the bottom line, says Tony Simons, an associate professor at Cornell University’s School of Hotel Administration in Ithaca, N.Y. Simons and his colleagues studied 1,944 employees in 449 different departments, including food and beverage, in 107 hotels. The survey measured employees’ satisfaction with their supervisors’ behavior. Hotels whose employees believed their managers had integrity produced higher revenues than those ...
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