How hospitality employees perceive a manager’s integrity can affect the bottom line, says Tony Simons, an associate professor at Cornell University’s School of Hotel Administration in Ithaca, N.Y. Simons and his colleagues studied 1,944 employees in 449 different departments, including food and beverage, in 107 hotels. The survey measured employees’ satisfaction with their supervisors’ behavior. Hotels whose employees believed their managers had integrity produced higher revenues than those ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now.We promise it will only take a few minutes!
Questions about your account or how to access content?