CHICAGO Starbucks Coffee's closing of more than 7,000 domestic units for three hours last month to retrain baristas appears to have caused minor inconvenience to its customers and little gain for the Seattle-based chain’s competitors, according to a recent independent survey by a market research group here. However, only 3 percent of the 1,000 people surveyed said the closed-door training session proved that Starbucks was improving service.The study, conducting by Synovate, a ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now.We promise it will only take a few minutes!
Questions about your account or how to access content?