Last month I addressed the issue of why management execution fails at the unit level. Specifically, I shared research and insights that answered the question: Under what circumstances do unit managers do the wrong thing even though they know how to do the right thing? The key solutions revolved around discipline, accountability and training. Based on the number of e-mails I received, the topic proved to be one of the most popular in the last five years of this column. So this month ...
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