LOS ANGELES —Hospitality and service are two different things, New York restaurateur and author Danny Meyer said during his keynote address to attendees of the 2007 Multi-Unit Foodservice Operators conference here. Meyer, founder and president of the 11-unit, multiconcept Union Square Hospitality Group, said he analyzed the difference between the two as he prepared to write his 2006 book, “Setting the Table: The Transforming Power of Hospitality in Business.” ...
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