“Everybody wants to build, but nobody wants to do maintenance.” – Kurt Vonnegut I will begin today’s sermon by presuming that unless your net worth has more zeros in it than a Star Trek Convention, profitability is still important to you. If it is, then pull up a chair and let’s talk about the Importance of the Mundane. Every month I consult with a wide variety of successful restaurant companies, helping them re-energize their customer service programs, ...

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