“Everybody wants to build, but nobody wants to do maintenance.” – Kurt Vonnegut I will begin today’s sermon by presuming that unless your net worth has more zeros in it than a Star Trek Convention, profitability is still important to you. If it is, then pull up a chair and let’s talk about the Importance of the Mundane. Every month I consult with a wide variety of successful restaurant companies, helping them re-energize their customer service programs, ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!