Operational excellence, consistently executed, is a proven strategy that yields strong, predictable business and financial growth. It requires having all of your processes designed and then dependably performed so that you can achieve the standard you have set to “wow” the customer every time, with little or no waste. Delivering a great experience for your customers every time through operational excellence is an almost risk-free way of making more money. It’s all about ...

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Contact:Desiree TorresDesiree.Torres@penton.com

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