How much of your time do you spend correcting or minimizing the repercussions of mistakes? Ten percent? Twenty percent? Maybe more? Imagine having processes that, if followed, produced 100 percent perfect products or services every time. If your customers could count on your products and services being perfect every time, what would that reliability be worth to you and your organization in terms of increased customer delight, repeat business, reduced costs, reduced hassle and increased ...

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